Service terms.
These terms summarize the basis on which Viniideas Cloud provides managed hosting and related technical services.
Hosting services
Plans are subject to the storage, website, email and support limits stated at purchase. Custom application hosting may have additional resource limits and requirements.
Backups
Managed backups are provided as a recovery aid, not as the customer's only copy of important data. Customers should retain independent copies of critical website content and business records.
Acceptable use
Services may not be used for unlawful activity, malware distribution, unsolicited bulk email, abusive automation, credential theft, resource abuse or content that materially threatens the security or reliability of the platform.
Email hosting is subject to reasonable sending limits and anti-abuse controls. Deliverability to third-party providers cannot be guaranteed because recipient systems make their own filtering and reputation decisions.
Support and availability
Direct technical support is provided according to the purchased plan. No uptime, response-time or recovery-time guarantee applies unless a specific SLA is agreed in writing.
Renewal and cancellation
Hosting is provided for the purchased term. Renewal pricing and any migration or restoration work outside the plan scope may be quoted separately.
Contact
Questions about these terms can be sent to hello@viniideas.cloud.